Terms of service

Welcome to Eyedentity Opticals. By accessing or using eyedentityopticals.com, you agree to these Terms of Service.

1. About Our Store

The website is operated by Eyedentity Opticals.

Address: Shop No. 116, Ground Floor, Sun Twilight Mall, Opp. Delta 1 Metro Station, Behind Burger King, Block B, Jaypee Greens, Greater Noida, Uttar Pradesh – 201310.

Email: opticalseyedentity@gmail.com
Phone: +91 8595222989

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes
  • Provide false or misleading information
  • Attempt unauthorized access to the website or its systems
  • Introduce malicious software
  • Interfere with website security
  • Copy or misuse website content without permission
  • Abuse promotional offers
  • Impersonate another person or business

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and specifications displayed on our website are accurate.

Actual colours may vary depending on your device or screen settings.

Frames, sunglasses and other products may have minor variations in packaging or appearance.

4. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers and promotions may change without prior notice.

Applicable taxes, delivery charges or other charges will be displayed or communicated where applicable.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund amounts paid.

5. Payments

Orders may be paid using the payment methods made available at checkout.

Payments may be processed through third-party payment service providers. Their terms and privacy policies may also apply.

6. Orders and Acceptance

Submitting an order constitutes a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We may cancel or decline an order where reasonably necessary, including because of:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Legal or regulatory requirements

If payment has already been received for a cancelled order, the applicable amount will be refunded according to our refund process.

7. Prescription and Customized Products

Prescription lenses and customized optical products may be prepared specifically according to information provided by the customer.

Customers are responsible for providing accurate prescription and order information.

Where a product has been incorrectly manufactured or supplied by us, please contact us promptly so that we can review the issue and provide an appropriate solution.

8. Shipping

Orders are normally processed within 1 business day.

Delivery generally takes approximately 7–7 business days, depending on location, courier availability and other circumstances.

For complete information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded under applicable consumer-protection law. The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning consumer information, grievance redressal, returns/refunds and payments.

10. Intellectual Property

All website content, including logos, text, graphics, images, photographs, designs and other materials belonging to Eyedentity Opticals, may not be copied, reproduced, modified or commercially used without prior written permission, except where permitted by law.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, privacy practices or policies of third-party websites.

12. Disclaimer

We aim to provide accurate and reliable website information. However, the website and its content may occasionally contain errors or interruptions.

Nothing on our website should be treated as a substitute for professional medical advice where medical advice is required.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Eyedentity Opticals will not be responsible for indirect, incidental or consequential losses arising from use of the website or products.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

14. Events Beyond Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, courier disruptions, government restrictions, strikes, technical failures or other unforeseen events.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page.

16. Governing Law

These Terms are governed by the laws applicable in India.

Subject to mandatory consumer-protection rights and applicable law, disputes may be subject to the jurisdiction of the competent courts and authorities in Greater Noida, Uttar Pradesh.

17. Contact

Eyedentity Opticals
Email: opticalseyedentity@gmail.com
Phone: +91 8595222989