Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at opticalseyedentity@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at opticalseyedentity@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at opticalseyedentity@gmail.com.
At Eyedentity Opticals, we want you to be satisfied with your purchase. This policy explains how returns, exchanges and refunds are handled.
1. Return Eligibility
A product may be eligible for return where:
- The product is unused and in its original condition
- Original packaging, tags and accessories are retained
- The product was purchased directly from Eyedentity Opticals
- The return request is made within the applicable return period
- The product has not been damaged through misuse, accident or alteration
2. Return Period
Return requests should be submitted within 7 days of delivery, unless a different period is specifically mentioned for the product or offer.
3. How to Request a Return
Contact us at:
Email: opticalseyedentity@gmail.com
Phone: +91 8595222989
Please provide:
- Order number
- Customer name
- Product details
- Reason for return
- Photographs or video where relevant
We may request additional information to evaluate the return.
4. Prescription and Customized Products
Because prescription lenses and customized spectacles may be made specifically according to a customer's prescription, measurements or selected specifications, they may not be eligible for a change-of-mind return.
However, if there is a manufacturing defect, incorrect product, incorrect lens specification attributable to us, or another issue covered by applicable law or our warranty/remake process, please contact us so that we can review and provide an appropriate remedy.
5. Sunglasses and Ready-Made Frames
Unused sunglasses and ready-made frames may be eligible for return subject to the conditions of this policy.
The product must be returned in its original condition with its packaging, accessories and tags where applicable.
6. Damaged Products
If your product arrives damaged, please contact us promptly and preferably within 48 hours of delivery.
Please provide photographs of:
- Outer packaging
- Shipping label
- Product
- Any visible damage
We will review the issue and determine the appropriate resolution.
7. Defective Products
If you believe your product has a manufacturing defect, contact us with your order details and supporting photographs or video.
Depending on the circumstances, we may offer a repair, replacement, remake, exchange or refund where applicable.
8. Non-Returnable Products
Unless required otherwise by applicable law, the following may generally not qualify for change-of-mind returns:
- Customized products
- Prescription lenses made according to a customer's prescription
- Personalized or made-to-order products
- Products that have been altered after purchase
- Used or damaged products
- Products with missing original accessories or packaging
- Products specifically marked as final sale
This does not affect rights relating to defective, damaged, incorrect or otherwise non-conforming products where applicable.
9. Exchanges
Exchanges may be considered subject to:
- Product availability
- Return eligibility
- Product condition
- Applicable price difference
An exchange is not guaranteed where the requested replacement product is unavailable.
10. Refunds
Once an approved return is received and inspected, we will communicate the outcome.
Where a refund is approved, it will normally be processed using the original payment method where practical.
The time taken for the amount to appear in your account may depend on the payment provider or bank.
11. Return Shipping
For a customer-requested change-of-mind return, return shipping may be the customer's responsibility where permitted and communicated before the return.
Where the product is confirmed to be defective, damaged in transit, incorrect or otherwise incorrectly supplied by us, Eyedentity Opticals will determine the appropriate return-shipping arrangement.
12. Failed or Undelivered Orders
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the shipment, we may contact you to arrange re-delivery.
Additional shipping charges may apply where permitted.
13. Consumer Rights
Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning returns/refunds, delivery and grievance redressal for e-commerce transactions.
14. Contact Us
Eyedentity Opticals
Shop No. 116, Ground Floor, Sun Twilight Mall, Opp. Delta 1 Metro Station, Behind Burger King, Block B, Jaypee Greens, Greater Noida, Uttar Pradesh – 201310
Email: opticalseyedentity@gmail.com
Phone: +91 8595222989
Website: eyedentityopticals.com