Shipping policy

At Eyedentity Opticals, we aim to process and deliver your order safely and efficiently.

1. Order Processing

Orders are generally processed within 1 business day after successful order confirmation and payment, where applicable.

Orders placed on Sundays or public holidays may be processed on the next business day.

Prescription, customized or special-order products may require additional processing time.

2. Delivery Time

Our standard estimated delivery timeframe is:

Approximately 7–7 business days

Delivery time may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Prescription/customization requirements
  • Public holidays
  • Weather or transportation disruptions
  • Other circumstances outside our reasonable control

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation.

Standard Shipping: As displayed at checkout.

Free Shipping: Where specifically offered under an applicable promotion or order-value condition.

4. Order Tracking

Where tracking is available, tracking information may be shared with you by email, SMS, WhatsApp or another appropriate communication method.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges or re-shipping arrangements may apply where permitted.

6. Delayed Orders

If your order has not arrived within the expected delivery period, please contact us:

Email: opticalseyedentity@gmail.com
Phone: +91 8595222989

Please provide your order number so that we can investigate the delivery status.

7. Damaged Package

If your package appears visibly damaged at delivery, please photograph the package before opening it where reasonably possible.

If the product itself is damaged, contact us as soon as possible with:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Shipping label
  • Description of the issue

8. Courier Delays

Eyedentity Opticals is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, weather conditions, transportation issues, government restrictions or other unforeseen events.

9. International Shipping

At present, our shipping policy is intended primarily for orders delivered within India.

International shipping, if introduced, will be subject to separate shipping charges, delivery conditions, customs requirements, import duties and applicable regulations.

10. Contact

Eyedentity Opticals
Shop No. 116, Ground Floor, Sun Twilight Mall, Opp. Delta 1 Metro Station, Behind Burger King, Block B, Jaypee Greens, Greater Noida, Uttar Pradesh – 201310

Email: opticalseyedentity@gmail.com
Phone: +91 8595222989